Customer Support
You have any open questions or need support in using your mail.de E-mail account? We would like to help you!
For the most topics, a quick look at the help / FAQs can help directly, and offer the right solution!
Help Section
The help section is providing detailed Information on using and setting up your e-mail inbox.
We offer a variety of individual security functions to protect your mailbox from unauthorized access.
In the help area you will therefore find instructions for setting up two-factor authentication or end-to-end encryption. More general topics, incl. screenshots on the functionality of the E-mail service are also available in this area.
FAQ Section
In the FAQ area you will find answers to frequently asked questions.
We are kindly askins you to use this area first if you have any questions before you resort to the help of our support team by email or phone. Many topics can be clarified by taking a quick look at the FAQs.
Reset Password
You have no longer access to your e-mail account as you have forgotten your password?
On our "Forgot password" page, you can reset your password and login name or deactivate the two-factor authenticator.
Would you like to contact us by phone?
These are the available options, as per contract:
I am using a FreeMail mailbox:
Our free-of-charge Freemail service is not including phone support! We would kindly ask you to use our help & faq’s sections.
In order to have the option on phone support, you have the possibillity to subscribe to one of our premium packages.
Using premium support as FreeMail subscriber:
By upgrading to our ProMail test offer, you have the opportunity to contact our telephone support. Test now for 30 days without obligation!
Beside of the phone support, you will enjoy following advantages:
- 15 GB Online Storage
- 100% Add-Free Accounts
- Sending 2.500 messages per day
- Proffesional SPAM & Antivirus protection
I am already a premium subscriber:
Feel free to contact our customer support under the following number
+49 (0) 5241 - 7434982
No phone support for FreeMail clients
The phone support is available Monday – Friday:
09:00 - 12:00 & 13:30 - 18:00 (CET)
Contact
If you have any questions, suggestions or criticism, we look forward to hearing from you. All fields marked with an asterisk (*) must be completed.
High level of security
All protocols are available encrypted.
Verified data protection
Service
About mail.de
All rights reserved. ©2009-2024 by mail.de GmbH