The help section is providing detailed Information on using and setting up your e-mail inbox.
We
offer a variety of individual security functions to protect your mailbox from unauthorized
access.
In the help area you will therefore find instructions for setting up two-factor
authentication or end-to-end encryption. More general topics, incl. screenshots on the
functionality of the E-mail service are also available in this area.
In the FAQ area you will find answers to frequently asked questions.
We are kindly askins
you to use this area first if you have any questions before you resort to the help of our
support team by email or phone. Many topics can be clarified by taking a quick look at the
FAQs.
You have no longer access to your e-mail account as you have forgotten your password?
On our "Forgot password" page, you can reset your password and login name or deactivate the
two-factor authenticator.
Our free-of-charge Freemail service is not including phone support! We would kindly ask
you to use our help & faq’s sections.
In order to have the option on phone support, you have the possibillity to subscribe to
one of our premium packages.
By upgrading to our ProMail test offer, you have the opportunity to contact our
telephone support. Test now for 30 days without obligation!
Beside of the phone support, you will enjoy following advantages:
Feel free to contact our customer support under the following number
+49 (0) 5241 - 7434982
No phone support for FreeMail clients
The phone support is available Monday – Friday:
09:00 - 12:00 & 13:30 - 18:00 (CET)
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